How to Handle a BAD Review:
If you are a business owner for any length of time then at some point in the life of your business you are going to get a Bad Review from someone- No one is perfect.
If you receive a negative review, remember that everything you say to that reviewer is out in the public for all to see online. That means you don’t want to do battle with that customer online.
The best way to handle these attention-seeking people is to take the discussion offline.
Simply let the customer know you heard them and then ask them to call you personally so you can resolve the matter.
Even if the person doesn’t call you back, anyone that sees the review discussion will at least know that you tried to rectify the situation.
That goes a long way to building trust with future customers.